Our 25+ years in the travel industry have taught us that, while different travel companies experience different challenges, there do seem to be commonalities.
This knowledge has been the inspiration behind the development of our flexible, customisable Agent Management Software - the first new retail software launched within the industry for over 10 years.
No more cumbersome procedures, excessively complex approaches or wasted time and resources.
Just a single, streamlined system that empowers retail travel agents, reduces costs for your agency and significantly improves your customers' experience.
And it’s all managed from our powerful, cloud-based technology platform.
Create attractive quotes with rich content and images
Automate communications, including enquiry follow-ups and balance chasers
Access unified omnichannel enquiry management
Create intuitive reports by agent, agency, head office and region
Receive a single dynamic view of the customer
Streamline your workflow and customer documentation
Agent eliminates the need for multiple systems, giving you a comprehensive mid to back-office system designed to manage all your customer interactions - from initial contact to final payment and beyond.
Now you can simplify what matters, do away with what doesn’t and deliver a seamless experience for your agents and customers.
Now your clients can easily manage their bookings and other activities post-sale. From changes and amendments to responding to quotes, you put the power of performance in their hands.
Track every client from the very first touchpoint. Now it’s easy to attribute sales, accurately track the success of your marketing campaigns and add this valuable data to each individual client record.
Keep every client interaction, regardless of when it occurred or on which channel the client engaged, in one place. Access relevant information instantly for a personalised, enhanced, and customisable customer experience.
Now you never again have to worry about re-keying, duplication, or data errors. Automatically capture client details and use our suite of standard and customisable templates for simple, professional client correspondence first time, every time.
With an integrated suite of rich content and images and a system specifically designed with personalisation at its core, Agency has been purpose-built to provide excellent customer service and maximise conversions through professional communication.
Automate repetitive processes to free agents for more important tasks
Speed up customer communication for improved service and experience
Our flexible, customisable systems are designed to suit your unique needs
Before installing a new software system, additional development is sometimes needed prior to implantation. This can incur upfront costs that are a barrier for some travel and leisure businesses. This is why we’ve created our Smart Pricing platform, which allows you to spread any initial costs over a period of time convenient to you. Thereafter, you can take advantage of our Agent offering from as little as £20 per user per month.
“We saw the need for a solution for travel agents that could handle the end to end transaction across multiple components.”
Richard Baker | Chief Commercial Officer | Inspiretec