Thomas Cook.

Delivering reservations platforms and B2B and B2C website experiences for a timeless brand since 1997.

Sector

Travel and tourism

Thomas Cook Group is a global travel company. The group owns a number of tour operators, as well as airlines based in the United Kingdom, Germany, Belgium and Scandinavia. They are one of Inspiretec's largest clients since 1997.

Thomas Cook it.

Thomas Cook Scheduled Business (TCSB) is part of the Thomas Cook Group of companies, offering flights, hotels, car hire in 1500 destinations, long-haul holidays and city breaks. They help 21,000 visitors every day, carrying 88,000+ passengers to the US and 18,000 passengers to Bangkok every year.

TCSB needed a replacement complaint handling system. We deployed TravelCRM Complaint Handling from project initiation to go-live in under a three-month time period. Thomas Cook also use Travelink for the fulfilment of direct passenger and travel agent bookings, along with a number of our legacy products: EasySell, TravelCat, TravelConnect, TravelCRM and TravelGateway.

Positive feedback was consistently received from the customer throughout the delivery of the project; delivered on time and on budget. Training was also successfully delivered using the “train the trainer” approach and Thomas Cook will rely on Inspiretec throughout 2018 on a number of other projects which are to be announced soon.

Our partnership with Inspiretec has been long lasting due to the progressive and responsive attitude we both have working together to find solutions to solve business problems.

David Hilton Thomas Cook

PAX (Q1 YoY)

+30%

Infrastructure requirements

From 43 to 18 servers

Products and services used