26th September 2018. Cardiff. ISO 9001 is recognised worldwide as the international benchmark for quality within an organisation. Inspiretec is one of the few travel technology providers to receive certification for complying with the standards. Highlighting Inspiretec’s expertise and dedication to continual improvement.
“Being acknowledged for meeting these high standards is a testament to Inspiretec as a customer-first technology partner and reflects the take-up of our Quality Management System across the company.” Customer Excellence Director, Richard Shearman.
Richard continues “We recognise that quality and reliability of delivery is a key differentiator in the market. Customers deserve to experience consistent and reliable delivery and we’ve built in a robust quality system into the very core of our business to facilitate that”.
ISO9001 certification benefits both the company and the experience that is delivered to its customers. Validating and improving Inspiretec’s Quality Management System has led to better efficiency and productivity.
The emphasis on continuous improvement means that Inspiretec can identify and resolve potential issues earlier on in the delivery process and have a structured format for managing and mitigating risk. For customers, it gives reassurance that the way the company operates is customer-focused, as customer satisfaction is one of the eight principles of quality management that Inspiretec are audited on.
Focusing on core quality management principles including leadership, has been key to fine-tuning Inspiretec’s quality policy. This year Inspiretec has continued to experience growth, which has led to promotions throughout the company.
Matt Wakerley the former Chief Financial Officer has recently been promoted to Chief Operating Officer of the Inspiretec group. Commenting on the company’s latest achievement, he says:
“I am delighted with the recognition Inspiretec has received, we will continue to thrive and make enhancements to our products, to ensure we provide the best experience and solutions for our customers. I would like to congratulate the Inspiretec team on this fantastic achievement.”
If you are interested in finding out more about Inspiretec’s products and services, make an appointment to have a chat and product demo at this year’s World Travel Market (WTM) in London. Find out more here.