Retail and travel loyalty. Specialist software built to sell holidays focusing on personalised service.
With almost three decades in the travel industry, we know that the way customers buy holidays is always evolving.
We understand the complexities around building and selling holidays, but we also understand the importance of relationship selling and the role customer experience plays.
Our systems are built with the intention of putting your customer first. A robust system that your agents can trust to do the hard work for them.
Empower retail agents with all of your customer’s touch points in one place, regardless of where or when they engaged. See it all, from across your branches, your websites, your call centre, even from your online and offline marketing for that one customer.
Making agents more efficient with automated enquiry creation, no rekeying of client details and conversion tracking. Enable them to concentrate on selling with a reliable, intuitive selling journey with time-saving functions such as re-search, quote cloning and price comparison.
Agents can concentrate on the customer experience with access to rich content that can be shared with their customers to bring the holiday to life.
We have also incorporated our agency offering to bring a new look to the sector, offering UX consultancy and bespoke web builds including user-friendly online search and book journeys using the latest technology with loyalty capabilities including point redemption.
Manage and automate all types of enquiries – branch, web and phone.
Create stages and tag enquiries to indicate where the client is in the purchasing cycle.
Track consultant’s conversion from enquiry to quote to booking per brand, per enquiry type.
Tag client records in your VIP group to alert agents and create tailored marketing lists.
Create and store membership details for clients.
Selling journey supported with rich content and map view capabilities.
Inspiretec provides a robust travel platform for our customers. Their ability to quickly execute new work and react to our evolving business requirements makes them a valued technology supplier.
Nikhil Hasija HRG Worldwide
